Service

Repairs and Warranty

Responding to assistance and warranty cases is part of our job and considering the commitment we put into creating professional products capable of satisfying the most demanding requests, it is with participation and a sincere sense of responsibility that we put ourselves into play to solve the little ones. road accidents that can sometimes occur. We do it willingly and with passion, but in compliance with very specific rules, necessary for everything to happen to protect the rights of all the parties involved:

What we recognize

• We undertake to recognise any manufacturing defects for eight years from the time of purchase. The unique serial number stamped on the nameplate affixed to the welding machine is authoritative.
• Immediate and free replacement including all transport costs (round-trip within Europe) if the defect is found within 15 days from the date of our customer's purchase.
• The warranty includes free replacement of defective components
• The warranty includes the labor required to replace the defective components.

What we don't recognize

• Under no circumstances will the guarantee be acknowledged on articles without a nameplate bearing the unique serial number.
• The warranty does not include the costs of sending the welding machine to the service center starting from the 16th day following the purchase
• The warranty does not include repair costs if the welding machine has been opened or tampered with by others
• The warranty does not include repair costs if the welding machine shows obvious signs of impact
• The guarantee does not include repair costs if the welding machine shows obvious signs of incorrect use or connection.

And if the machine is out of warranty, what happens?

Each machine, once received at EPS's in-house service centre, is analysed to establish a rough idea of the cost, which is communicated to the customer. This estimate is completely free of charge in the event that the repair is then authorised. If, on the other hand, the communicated cost does not meet the customer's interest, then the analysis performed to provide the estimate is paid for (25 euros + VAT). The return of goods out of warranty, subject to payment of the repair (or only the cost of analysis if not repaired) is always carriage paid.

Every product repaired by our service centre is tested on a test bench with load and no-load tests, its compliance with safety regulations is verified, all current and operating values are reset, and the final step is an actual welding test and verification of all working parameters. 

ATTENTION! All technical interventions as well as any warranty cases involving eps products are managed directly by the manufacturer. There are no recognized service centers and no external company is officially authorized to carry out repairs or replacements, for which the manufacturer categorically does not respond!

EPS Product Support Center:

E.POWERSYSTEMS SRL
Via delle Industrie 228/A
17012 Albissola Marina (SV)
ITALY

service@epowersystems.it

Tel 3516149160